Consumer protection enforcement law characteristics on civil law aspects in Indonesia


  • Misnar Syam Universitas Andalas, Padang, Indonesia
  • Ismansyah Universitas Andalas, Padang, Indonesia
  • Busyra Azheri Universitas Andalas, Padang, Indonesia
  • Muhammad Hasbi Universitas Andalas, Indonesia


characteristics, civil law aspects, consumer protection, law enforcement


Law enforcement on consumer protection reflects the norms or rules of consumer protection law that apply in the community to be obeyed. The use of law enforcement instruments in consumer protection is a civil lawsuit that can be made by consumers, either individually or in groups, non-governmental organizations and the government. Consumer protection is something that is very important, because basically all humans are consumers. This consumer protection has been regulated in Law Number 8 of 1999 concerning Consumer Protection (hereinafter referred to as UUPK). The purpose of this law is to balance the rights and obligations of consumers and actors so as to provide protection to both parties, even though the interests of consumers and business actors are different. This difference in interests can trigger disputes between consumers and business actors. This consumer protection law enforcement can be done in court or out of court. Law enforcement on consumer protection is currently weak and tends to weaken. This can be seen from the number of complaints, complaints and consumer disputes submitted through social media, the voices of readers and those that go to BPSK, BPKN, LPKSM and YLKI, but very few get to the court process.


Download data is not yet available.


Anklam, E., & Battaglia, R. (2001). Food analysis and consumer protection. Trends in Food Science & Technology, 12(5-6), 197-202.

Arto, A. M. (2017). Penemuan hukum Islam demi mewujudkan keadilan: membangun sistem peradilan berbasis perlindungan hukum dan keadilan. Pustaka Pelajar.

Baranov, P. P., Mamychev, A. Y., Dremliuga, R. I., & Miroshnichenko, O. I. (2021). Legal consciousness and legal culture in the era of total digitalization: Theoretical-methodological and legal-technical problems. Linguistics and Culture Review, 5(S3), 899-910.

Ça?da?, V., Paasch, J. M., Paulsson, J., Ploeger, H., & Kara, A. (2020). Co-ownership shares in condominium–A comparative analysis for selected civil law jurisdictions. Land use policy, 95, 104668.

Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1994). Perilaku konsumen. Jakarta: Binarupa Aksara.

Esseiva, P., Ioset, S., Anglada, F., Gasté, L., Ribaux, O., Margot, P., ... & Ottinger, E. (2007). Forensic drug intelligence: an important tool in law enforcement. Forensic science international, 167(2-3), 247-254.

Fahmi, I. (2016). Perilaku Konsumen Teori dan Aplikasi. Bandung: Alfabeta.

Fon, V., & Parisi, F. (2006). Judicial precedents in civil law systems: A dynamic analysis. International Review of Law and Economics, 26(4), 519-535.

Furukawa, M., Iwahashi, Y., Horita, Z., Nemoto, M., & Langdon, T. G. (1998). The shearing characteristics associated with equal-channel angular pressing. Materials Science and Engineering: A, 257(2), 328-332.

Hawkins, D., Best, R. J., & Coney, K. A. (2009). Consumer behavior. McGraw-Hill Publishing.

Herron, L., & Robinson Jr, R. B. (1993). A structural model of the effects of entrepreneurial characteristics on venture performance. Journal of business venturing, 8(3), 281-294.

Homsombat, P., Phisaiphun, K., Jantharach, N., Ruangsan, N., Sawaengwong, P., Sriburin, E., & Marasi, S. (2021). Learning management emphasizing desirable characteristics of students in Buddhist university. Linguistics and Culture Review, 5(S1), 596-608.

Jennings, W. G., Fridell, L. A., & Lynch, M. D. (2014). Cops and cameras: Officer perceptions of the use of body-worn cameras in law enforcement. Journal of criminal justice, 42(6), 549-556.

Jin, G. Z., & Wagman, L. (2021). Big data at the crossroads of antitrust and consumer protection. Information Economics and Policy, 54, 100865.

Mulyadi, N. (2012). Perilaku Konsumen dalam perspektif kewirausahaan. Bandung: Alfabeta.

Procter, L., Angus, D. J., Blaszczynski, A., & Gainsbury, S. M. (2019). Understanding use of consumer protection tools among Internet gambling customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action. Addictive behaviors, 99, 106050.

Rahmadi, T. (2011). Environmental law in Indonesia. Jakarta: PT Rajawali Pers.

Rahmawanti, I. N., & Lubis, R. (2014). Win-Win Solution Consumer Dispute.

Redelmeier, D. A., Tibshirani, R. J., & Evans, L. (2003). Traffic-law enforcement and risk of death from motor-vehicle crashes: case-crossover study. The Lancet, 361(9376), 2177-2182.

Sayitqulova, Z. H. qizi. (2021). The reflection of family relations in the novel of A. Chulpan “Kecha Va Kunduz”. International Journal of Linguistics, Literature and Culture, 7(4), 188-193.

Siahaan, N. H. T., Sudirman, A., & Nugroho, Y. W. (2005). Hukum konsumen: perlindungan konsumen dan tanggungjawab produk. Panta Rei.

Simatupang, R. B. (2003). Aspek hukum dalam bisnis. Rineka Cipta.

Soekanto, S. (2007). Faktor-faktor yang mempengaruhi penegakan hukum.

Suherman, A. M. (2021). Aspek Hukum Dalam Ekonomi Global. Ghalia Indonesia.

Suryasa, W. (2019). Historical Religion Dynamics: Phenomenon in Bali Island. Journal of Advanced Research in Dynamical and Control Systems, 11(6), 1679-1685.

Umarova, I. A. (2021). Source characteristics of Ayyub’s work “sharhi masnaviyi mawlavi”. International Journal of Linguistics, Literature and Culture, 7(4), 228-235.

Wardiyah, M. L. (2019). Penegakan Hukum Ekonomi Syari’ah Di Pengadilan Agama dalam Wilayah Pengadilan Tinggi Agama Bandung. Jurnal Perspektif, 2(2), 184-214.



How to Cite

Syam, M., Ismansyah, I., Azheri, B., & Hasbi, M. (2021). Consumer protection enforcement law characteristics on civil law aspects in Indonesia. Linguistics and Culture Review, 5(S2), 1471-1481.



Research Articles