Nurse capacity building strategy in health services in hospitals

https://doi.org/10.21744/lingcure.v5nS1.1467

Authors

  • Suprapto Suprapto Postgraduate Program Students, Makassar State University, Makassar, Indonesia Department of Nursing Polytechnic Sandi Karsa Makassar, Indonesia
  • Rifdan Rifdan Department of Public Administration, Makassar State University, Makassar, Indonesia
  • Hamsu Abdul Gani Department of Engineering Vocational Education, Makassar State University, Makassar, Indonesia

Keywords:

capacity building, nurse, service quality

Abstract

Nurses are at the forefront of health services and even have a major influence in determining the degree of quality of health services in hospitals. So that the knowledge, skills and attitudes of nurses need to be improved, especially in the professional aspects of health service delivery. The purpose of this study was to describe and analyze the capacity building of nurses in health services in hospitals. Method; this research is qualitative with a case study approach. The focus of the research is the extent to which the steps of the nurse capacity building process in health services in hospitals. The instrument used in this study was the researcher himself. Data collection by interview, observation and literature review. Data analysis using; condensing data, presenting data, and drawing conclusions or verification. The results showed that the capacity-building process carried out by the hospital had gone well, but it needed to be improved in terms of spiritual and technological abilities for nurses so that it would improve the quality of health services. Conclusion; that in improving health services, capacity building for nurses is needed by adding the concept of a spiritual and technological approach. 

Downloads

Download data is not yet available.

References

Ahlqvist, A., Nyfors, H., & Suhonen, R. (2016). Factors associated with older people's independent living from the viewpoint of health and functional capacity: a register?based study. Nursing open, 3(2), 79-89.

Aladwan, M. A., Salleh, H. S., Anuar, M. M., ALhwadi, H., & Almomani, I. (2021). The relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital. Linguistics and Culture Review, 5(S3), 27-40.

Al-Mhasnah, A., Salleh, F., Afthanorhan, A., & Ghazali, P. J. M. S. L. (2018). The relationship between services quality and customer satisfaction among Jordanian healthcare sector. Management Science Letters, 8(12), 1413-1420.

Brady, M. K., Cronin Jr, J. J., & Brand, R. R. (2002). Performance-only measurement of service quality: a replication and extension. Journal of business research, 55(1), 17-31. https://doi.org/10.1016/S0148-2963(00)00171-5

Brown, L., LaFond, A., & Macintyre, K. E. (2001). Measuring capacity building (p. 51). Chapel Hill, NC: Carolina Population Center, University of North Carolina at Chapel Hill.

Champlin, M. M. M. F. A. S., Donovan E.E., & Pounders K. (2016). Health literacy and health information technology adoption: The potential for a new digital divide. Journal of Medical Internet Research, 18(10), e264.

Cooper, N., Brady, E., Steen, H., & Bryce, R. (2016). Aesthetic and spiritual values of ecosystems: recognising the ontological and axiological plurality of cultural ecosystem ‘services’. Ecosystem Services, 21, 218-229. https://doi.org/10.1016/j.ecoser.2016.07.014

Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), 279-286. https://doi.org/10.1016/j.giq.2015.03.005

Cuthill, M., & Fien, J. (2004). Building community capacity through citizen participation in local governance.

Denis, J. L., & Van Gestel, N. (2016). Medical doctors in healthcare leadership: theoretical and practical challenges. BMC health services research, 16(2), 45-56.

Edwards, N., Webber, J., Mill, J., Kahwa, E., & Roelofs, S. (2009). Building capacity for nurse?led research. International nursing review, 56(1), 88-94.

Fanani, D., Idris, J., Siregar, R., Rahim, A., & Zaini, Z. (2021). The business entity model development in the market-driven health sector. Linguistics and Culture Review, 5(S3), 65-73.

Fricchione, G. L., Borba, C. P., Alem, A., Shibre, T., Carney, J. R., & Henderson, D. C. (2012). Capacity building in global mental health: professional training. Harvard review of psychiatry, 20(1), 47-57.

Green, L. V. (2005). Capacity planning and management in hospitals. In Operations research and health care (pp. 15-41). Springer, Boston, MA.

Hall, J. (2006). Spirituality at the beginning of life. Journal of clinical nursing, 15(7), 804-810.

Hawe, P., Noort, M., King, L., & Jordens, C. (1997). Multiplying health gains: the critical role of capacity-building within health promotion programs. Health policy, 39(1), 29-42. https://doi.org/10.1016/S0168-8510(96)00847-0

Jyoti, S., & Lochan, D. R. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personnel Review, 45(1), 161–182. https://doi.org/10.1108/PR-01-2014-0007

Kaur, D., Sambasivan, M., & Kumar, N. (2015). Impact of emotional intelligence and spiritual intelligence on the caring behavior of nurses: a dimension-level exploratory study among public hospitals in Malaysia. Applied Nursing Research, 28(4), 293-298. https://doi.org/10.1016/j.apnr.2015.01.006

Khatibi, P., Asgharian, R., SeyedAbrishami, S. Z., & Manafi, M. (2012). The effect of HR practices on Perceived Employee Performance: A study of Iranian hospitals. Interdisciplinary Journal of Contemporary Research in Business, 4(4), 82-99.

Khozin, M. (2010). Evaluasi implementasi kebijakan standar pelayanan minimal bidang kesehatan di Kabupaten Gunungkidul. Jurnal Studi Pemerintahan, 1(1).

Narayanasamy, A. (1999). ASSET: a model for actioning spirituality and spiritual care education and training in nursing. Nurse Education Today, 19(4), 274-285. https://doi.org/10.1054/nedt.1999.0637

Papadopoulos, I., Taylor, G., Ali, S., Aagard, M., Akman, O., Alpers, L. M., ... & Zorba, A. (2017). Exploring nurses’ meaning and experiences of compassion: an international online survey involving 15 countries. Journal of Transcultural Nursing, 28(3), 286-295.

Pundenswari, P. (2017). Analisa Pengaruh Kualitas Pelayanan Publik bidang Kesehatan terhadap Kepuasan Masyarakat. Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara, 11(1), 13-21.

Shahzad, F., Xiu, G., & Shahbaz, M. (2017). Organizational culture and innovation performance in Pakistan's software industry. Technology in Society, 51, 66-73. https://doi.org/10.1016/j.techsoc.2017.08.002

Sobeck, J., & Agius, E. (2007). Organizational capacity building: Addressing a research and practice gap. Evaluation and Program Planning, 30(3), 237-246. https://doi.org/10.1016/j.evalprogplan.2007.04.003

Suprapto, N. (2021, February). Physics education students’ understanding of the concept of epistemology, ontology, and axiology. In Journal of Physics: Conference Series (Vol. 1747, No. 1, p. 012015). IOP Publishing.

Suprapto, S. (2019). Relationship between satisfaction with nurse work performance in health services in hospitals. Indian Journal of Public Health Research & Development, 10(10), 785-788.

Suprapto, T. C. M., & Lalla, N. S. N. (2020). Environmental and Personality Influences on Nurse Discipline Public Health Center. Medico Legal Update, 20(4), 1451-1454.

Swinton, J. (2006). Identity and resistance: why spiritual care needs ‘enemies’. Journal of Clinical Nursing, 15(7), 918-928.

Todsen, D. R. (2003). Health sector capacity building. New Directions for Philanthropic Fundraising, 2003(40), 29-50.

Van Leeuwen, R., & Cusveller, B. (2004). Nursing competencies for spiritual care. Journal of Advanced Nursing, 48(3), 234-246.

Von Colln-Appling, C., & Giuliano, D. (2017). A concept analysis of critical thinking: A guide for nurse educators. Nurse education today, 49, 106-109. https://doi.org/10.1016/j.nedt.2016.11.007

Wasilewski, M. B., Stinson, J. N., & Cameron, J. I. (2017). Web-based health interventions for family caregivers of elderly individuals: a scoping review. International Journal of Medical Informatics, 103, 109-138. https://doi.org/10.1016/j.ijmedinf.2017.04.009

You, S., & Lim, S. A. (2019). Religious orientation and subjective well-being: The mediating role of meaning in life. Journal of Psychology and Theology, 47(1), 34-47.

Published

2021-09-11

How to Cite

Suprapto, S., Rifdan, R., & Gani, H. A. (2021). Nurse capacity building strategy in health services in hospitals. Linguistics and Culture Review, 5(S1), 832-838. https://doi.org/10.21744/lingcure.v5nS1.1467

Issue

Section

Research Articles

Most read articles by the same author(s)