Purwati, T., Rafidah, R., Chollisni, A., Soeswoyo, D. M. and Sari, A. R. (2021) “Service management concepts and the role of banks’ creative economic in Indonesia during the COVID-19 pandemic era”, Linguistics and Culture Review, 6(S1), pp. 277-287. doi: 10.21744/lingcure.v6nS1.2035.